Política de reembolso

Eligibility for Returns

  • You may request a return within 30 calendar days from the date you receive your item.
  • Items must be unused, in original condition, with all original packaging, tags and accessories intact.
  • Used, damaged without manufacturing defect, personalized items are not eligible for return.
  • Sale / clearance items are final sale and cannot be returned or refunded.

Return Authorization Process

  1. Before sending any item back, you must contact our support team to get a return authorization number (RA number). Without RA number, returned packages may be rejected.
  2. Contact us:

    Email: dental.climbs‑1d@icloud.com

    Phone: +1 912‑826‑6918

    Address: 707 Union Dr
  3. Please include your order number and photos of items when submitting return request.
  4. Once your request is approved, we will send you detailed return instructions.

Return Shipping Cost

  • Customers are responsible for all return shipping fees.
  • Original shipping charges are non‑refundable.
  • If return is caused by our error (wrong item, defective product), we will cover return shipping cost.

Refund Processing

  • After we receive and inspect your returned goods, we will notify you the result of inspection within 3‑5 business days.
  • Approved refunds will be issued to your original payment method. Please allow 5‑10 business days for funds to show up in your account, depending on your bank processing speed.
  • Partial refund may apply if item shows signs of wear, damage caused by customer.

Damaged & Defective Items

Please inspect your goods upon arrival. If you receive damaged or defective products, contact us immediately within 7 days of delivery with photos. We will arrange replacement or refund for qualified cases.

Exchanges

If you would like to exchange for different size or variant, please complete a return for your current item and place a new order.

Policy Update

We reserve the right to modify this return & refund policy at any time. Changes will take effect once posted on this page.
If you have any questions about returns or refunds, please reach out to our customer service.